Terms & Conditions

Welcome to Silver Cabs Melbourne. By booking a ride or using our services, you agree to the following Terms & Conditions. Please read them carefully before making a booking.

Bookings

All bookings with Silver Cabs Melbourne can be made online, by phone, or through our app. It is the customer’s responsibility to provide accurate details such as name, contact number, pick-up and drop-off locations, and travel date/time. Incorrect or incomplete information may affect your booking.

Fares & Payments

Silver Cabs Melbourne offers fixed and transparent fares. Prices are confirmed at the time of booking, with no hidden charges. Payments can be made via cash, card, or other approved methods. Additional charges may apply for tolls, waiting time, or extra stops if not included in the booking.

Cancellations & Refunds

Customers may cancel a booking in advance. Cancellations made less than one hour before pick-up may incur a fee. Refunds are processed according to our cancellation policy and payment method used.

Delays & Responsibility

While Silver Cabs Melbourne strives to be punctual, we are not liable for delays caused by traffic, weather, road closures, or circumstances beyond our control. We recommend allowing extra time for airport transfers and important events.

Passenger Conduct

For the safety of drivers and passengers, smoking, consuming alcohol, or carrying illegal substances is strictly prohibited in all vehicles. Any damage caused to the vehicle by passengers may result in additional charges.

Luggage

Passengers are responsible for their personal belongings. Silver Cabs Melbourne is not liable for lost or damaged items left in vehicles. Please ensure your baggage is safely stored and collected.

Limitation of Liability

Silver Cabs Melbourne provides transport services with utmost care. However, we are not responsible for indirect losses, missed flights, or appointments due to delays beyond our control.

Changes to Terms

Silver Cabs Melbourne reserves the right to update these Terms & Conditions at any time. Continued use of our services means you accept the updated terms.